HOW WILL MY ORDER BE DELIVERED?
Our Products are shipped in the highest quality bags & boards and the most robust packaging to ensure your order is protected during transit. For higher end items like Statues and Figures, we use a fully tracked and insured service.
If you are ordering outside of the UK and find that the shipping price appears at an inflated cost, please do not hesitate to get in touch with us and we’ll do the best to amend your order value to reflect the most accurate international shipping cost.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Once your order has been processed, your order should arrive within 7 to 10 days if delivered in the UK. All orders will be sent out and handled via one of our preferred couriers.
We do not hold any stock on site and all products are held in stock with our wholesaler so don’t worry, if your order is still showing as processing, we’ve seen it and are waiting for your order to reach our fulfilment centre!
Once an order has been placed, we will order your product with our wholesaler for next day delivery, it will then be dispatched from our warehouse the same day it is received.
Shipping to the EU can take between 7 and 10 days and up to 14 days to the United States, Canada and Asia. Full tracking information and insurance will be provided on all International deliveries.
If you have ordered multiple products, they can be sent out individually as and when they’re ready and you will receive an email update for each product ordered. Please note, you may receive your order across multiple packages.
If an item is a Pre-Order then we will process your order immediately and mark it as dispatched, however, it will not be shipped until the release date. We aim to get these to you on the day of release, however, please leave up to 3 days before contacting us if your order has not arrived. If a pre-order is delayed, we will do our best to notify you by email as soon as we are made aware. If in doubt, we recommend checking our wholesalers front-facing site, www.previewsworld.com for any updates on your orders release date. Please note, pre-orders are non-refundable as we are unable to cancel pre-orders with our wholesaler.
MY ORDER HASN'T ARRIVED, WHAT CAN I DO?
If your order hasn’t yet arrived this could be for a number of reasons, please contact us via the the contact form below and a member of our team will look into this for you. We try to get back to all of our customers within 24 hours, however some more detailed requests may take up to 3 working days to receive a reply.
If your order has been marked as delivered or out for delivery, then please leave an additional 3 days before making contact with us.
If an item is a Pre-Order then we will process your order immediately with our wholesaler however, it will not be shipped until the release date shown on the listing. We aim to get these to you on the day of release, however please leave up to 3 days before contacting us if your order has not arrived.
HOW DO PRE-ORDERS WORK?
Once you've pre-ordered an item, we will send a notification to our supplier asking them to allocate your pre-order to our account.
Pre-orders are shipped from the United States and only a specific quantity will come into the UK. We will always do our best to ensure that your pre-order is sent out on the day of release, however in some cases, it may arrive 1 to 2 days later.
If your pre-order has not been received within 3 working days of the release date then please contact us through the contact form below.
If a pre-order is delayed, we will do our best to notify you as soon as we are made aware. If in doubt, we recommend checking our wholesalers front-facing site, www.previewsworld.com for any updates on your orders release date. Please note, pre-orders are not cancellable as we are unable to retract the pre-order with our wholesaler.
WHAT HAPPENS IF MY PRE-ORDER DOESN'T COME INTO STOCK?
From time to time our suppliers scheduling and shipping dates can change, be delayed or be cancelled by the publisher or manufacturer.
If the release date of a product changes we will update it on our website as soon as we are aware. If we cannot fulfill your pre-order we will contact you by email as to the reason why and the next steps to process your refund.
We encourage you to get your pre-orders paid for and processed as early as possible in order for us to give advance notice to our supplier so they can allocate the correct amount of pre-order items to our account.
If an excessive amount of imperfections/damage is found, prior to shipping, Scorch Comics will endeavor to acquire an immediate replacement. Please allow an additional 2-3 working days for this to dispatch, on top of our initial shipping date.
We will initiate contact by email in order to resolve any issues you may be experiencing, and we apologise in advance for any inconvenience you may experience.
MY ITEM HAS MINOR DAMAGE, WHAT CAN I DO?
We understand customers expect their purchases to be of the highest standard, without minor/cosmetic faults. However, some products may be subject to comic book industry accepted faults, such as spine creasing, printing errors, smudges, bleeding, and corner wear.
All items are held with our wholesaler and we are unable to inspect any of our products until we have received them at our distribution centre. Once received, we will endeavour to thoroughly inspect all products for any major damage. If major damage is found, we will make a replacement order with our wholesaler and ship it out to you one day later. Sometimes there isn’t any more available stock, in this situation we recommend you get in touch and we will try our best to replace your order through other means or offer you a full refund. Please see the returns section for more information.
We cannot guarantee your order will arrive in mint condition, and we cannot accept returns or exchanges on products affected by very minor issues, however we do endeavour to inspect each and every product we ship thoroughly so that you never receive something you are unsatisfied with.
MY ITEM APPEARS TO HAVE BEEN DAMAGED DURING SHIPPING, WHAT CAN I DO?
If your item appears to be damaged during shipping, please contact us via the contact form below within 48 hours of receiving your purchase.
We require high quality photographic evidence of any damage to the packaging and contents of your order. This will allow us to process a claim with our shipping partners.
Due to processes out of our control, replacements are dependent on availability, and we cannot always guarantee that we will be able to replace a product. In these cases, we will refund your order in full.
CAN I RETURN MY ORDER?
If you'd like to return your order please contact us through the contact form below. Please allow 1 to 3 working days for us to get back to you. From the date of delivery, you have 30 days to return your item.
If 30 days have passed, we cannot offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. There is often some processing time before a refund is posted. Please check your PayPal or bank account before contacting us. If you have not received your refund yet, please get in touch via the contact form below.
To return your product, please post to the following address:
5 Victoria Road
Unfortunately, we are unable to reimburse the cost of your return shipping costs. Shipping costs are non-refundable. If you are shipping an item of high value you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without suitable tracking information. Please note, we are unable to refund online orders in our brick & mortar store.
Please ensure that your item is well packaged in order to avoid any damage to the product, if your order becomes damaged during the return process then a deduction will be made from the total amount refunded.