HOW IS DELIVERY CHARGED?
We use the highest quality bags & boards and the most robust packaging to ensure your order is protected during transit. All shipping prices are provided at cost and you can use the shipping calculator at the bottom of the cart page to calculate the estimated shipping cost.
If you are shipping outside of the UK and find that our automatic calculator shows an inflated cost, please do not hesitate to get in touch with us and we’ll do the best to amend your order value to reflect the most accurate international shipping cost for your order. Shipping to EU countries take between 3 and 7 days and up to 14 days to the United States, Canada, Asia and full tracking will provided on all International deliveries.
All of our shipping services are provided at cost, please note, all hardcovers, omnibuses and statues fit into the heavy shipping bracket.
WHEN WILL MY ORDER ARRIVE?
Once your order has been processed, it will take between 3 and 5 days to deliver. All orders will be sent out via one of our preferred couriers. We do not hold any stock on site and all products are held in stock with our wholesaler so don’t worry, if your order is still showing as processing, we’ve seen it and are waiting for your order to reach our fulfilment centre! Once an order has been placed, we will order your product with our wholesaler for next day delivery, it will then be dispatched from our warehouse the same day it is received.
If you have ordered multiple products, they will be sent out individually as and when they’re ready and you will receive a email update for each product ordered. Please note, you may receive your order across multiple packages.
If an item is a pre-order then we will process your order immediately, however it will not be shipped until the release date. We aim to get these to you on the day of release, however please leave up to 3 days before contacting us if your order has not arrived. If a pre-order is delayed, we will do our best to notify you by email as soon as we are made aware. If in doubt, we recommend checking our wholesalers front facing site, www.previewsworld.com for any updates on your orders release date.
MY ORDER HASN'T ARRIVED, WHAT CAN I DO?
If your order hasn’t yet arrived this could be for a number of reasons, please contact us via the the contact form below or send us an email to firstname.lastname@example.org and a member of our team will look into this for you. We try to get back to all of our customers within 48 hours, however some more detailed requests may take up to a week for reply. If you’d like to talk to us about something directly, please pop us a visit in store and one of our staff will be able to discuss your query and give you a more immediate answer.
If your order has been marked as delivered or out for delivery, then please leave an additional 3 days before making contact with us.
If an item is a pre-order then we will process your order immediately, however it will not be shipped until the release date. We aim to get these to you on the day of release, however please leave up to 3 days before contacting us if your order has not arrived.
HOW DO PRE-ORDERS WORK?
Once you’ve pre-ordered an item, we will send a notification to our supplier asking them to allocate your pre-order to our account.
Pre-orders are shipped from the United States and only a specific quantity will come into the UK. We will always do our best to ensure that your pre-order is sent out on the day of release, however in some cases it may arrive 1 to 2 days later.
If your pre-order has not been received within 3 working days of the release date then please contact us through the contact form below or email us at email@example.com.
WHAT HAPPENS IF MY PRE-ORDER DOESN'T COME INTO STOCK?
From time to time our suppliers scheduling and shipping dates can change, be delayed or be cancelled by the publisher or manufacturer.
If the release date of a product changes we will update it on our site as soon as we’re aware. If we cannot fulfil your pre-order we will contact you through by email as to the reason why and the next steps to process your refund.
On occasion, our supplier may not fulfil our allocation fully leaving us without sufficient stock to supply all of our pre-orders. If this is the case, we will fulfil as many orders as we can in order of purchase date.
We encourage you to get your pre-orders paid for and processed as early as possible in order for us to give advance notice to our supplier so they can allocate the correct amount of pre-order items.
MY ITEM HAS MINOR DAMAGE, WHAT CAN I DO?
We understand customers expect their purchases to be of the highest standard, or without minor/cosmetic faults. However, many products are subject to comic book industry accepted faults, such as spine creasing, printing errors, smudges, bleeding, and corner wear. This is a fault not directly because of our packaging or handling, but due to how they are received from our wholesaler.
As such, we cannot guarantee your orders will arrive in mint condition, and we do not accept returns or exchanges on products affected by very minor issues , however we use the finest quality bags & boards, packing and carriers to ensure your order arrives safely and securely!
All items are held with our wholesaler and we are unable to inspect any of our products until we have received them at our distribution centre. Once received, we will endeavour to thoroughly inspect all products for any major damage. If major damage is found, we will make a replacement order with our wholesaler and ship it out to you one day later. Sometimes there isn’t any more available stock, in this situation its best you get in touch and we will try and replace it through other means or offer you a full refund. Please see the returns section for more information.
MY ITEM HAS EXCESSIVE DAMAGE, WHAT CAN I DO?
If an excessive amount of imperfections/damage is found, prior to shipping, Scorch Comics will endeavor to acquire an immediate replacement. Please allow an additional 2-3 working days for this to dispatch, on top of our initial shipping date.
We will get in touch by email in order to resolve any issues you may be experiencing, and we apologise in advance for any inconvenience you may experience.
MY ITEM APPEARS TO HAVE BEEN DAMAGED DURING SHIPPING, WHAT CAN I DO?
If your item appears to be damaged during shipping, please contact us by email at firstname.lastname@example.org within 48 hours of receiving your purchase.
We require high quality and well taken images of any damage to the packaging and contents of your order. This will allow us to process a claim with our shipping partners.
Due to processes out of our control replacements are dependent on availability, and we cannot always guarantee that we will be able to replace a product. In these cases, we will refund your order in full.
CAN I RETURN MY ORDER?
If you’d like to return your order, please contact us using the form below or email us at email@example.com, please allow 1 to 3 working days for us to get back to you. From the date of delivery, you have 30 days to return your item.
If 30 days have passed, we cannot offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Once your return is received and inspected, we will send you notification by email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your Paypal, credit card or original method of payment. There is often some processing time before a refund is posted. Please check your bank account before contacting us. If you have not received your refund yet, please contact us at firstname.lastname@example.org.
To return your product, please post to the following address:
54 Grove Road
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £50 you should consider using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item without suitable tracking information. Please note, we are unable to refund online orders in our brick & mortar store.
Please ensure that your item is well packaged in order to avoid any damage to the product, if your order becomes damaged during the return process then a deduction will be made from the total amount refunded.