U.S. SHIPPING NOW AVAILABLE!

ORDERING

How long will it take to process my order?

What payment methods do you accept?

Can I get my order delivered next day?

Can I add to or change my order once it has been placed?

I need to cancel my order, how do I do this?

A product is out of stock. When will it become available again?


DELIVERY

How much will delivery cost?

How is delivery charged?

When will my order arrive?

Do you offer international shipping?

Can my order be delivered to a PO Box?

What happens if I am not available when my order is delivered?

Do you offer an in-store collection service?

My order hasn't arrived, what can I do?


RETURNS

I've changed my mind, can I return my order?

A product I ordered is not as described, what can I do?

My order has arrived damaged, what happens next?

An item has arrived faulty, what happens next?

Theres a mistake with my order, what can I do?


ACCOUNT

How do I create an account?

My address details have changed, how can I update them?

My card details have changed, how can I update them?

I'm experiencing problems. How can I make contact with you?

PRE-ORDERS & BACK-ORDERS

How do pre-orders work?

What happens if my pre-order doesn't come into stock?

How do back-orders work?

What happens if my back-order doesn't come into stock?

The release date has passed and I have not received my order

How much longer will I need to wait for a back-order to be delivered?


SUBSCRIPTIONS

What are subscriptions?

Do I need a seperate account for my subscriptions?

How do I begin a subscription?

How do I cancel a subscription?

How do I pay for my subscription?

When will my subscriptions be delivered?

What is the deadline for making changes to my subscriptions?

Some products in my awaiting payment page say pre-order, what does this mean?

Some products in my awaiting payment page say back-order, what does this mean?

Is there a minimum amount of titles I need to subscribe too?

Can I cancel my subscription after I've made payment?

I'd like to order a variant cover, how do I do this?

I've started a new subscription but I'm missing some earlier issues, what can I do?

Can I order multiple copies of the same title in my subscription?

Theres an issue with my subscription order, what can I do?


LEGAL BITS

Privacy Policy - How do you use my information?

Refund Policy - Under what terms am I eligble for a refund?

Terms of Service - What are your business terms?



Ordering

Once your order has been placed and paid it will take 3-5 working days to ship.

Please note, a working day is classified as Monday through Friday, with exception of Public Bank holidays. If an order has been placed over a Bank holiday weekend, then please allow extra time for your order to be processed and shipped.

If an item is a pre-order then we will process your order immediately, however it will not be shipped until the release date.

If an item is a back-order then we will process your order immediately, however it will not be shipped until after the release date. Please note, it may take up to an additional week for back-orders to arrive as they were not part of our original supplier allocation.

We currently accept card payments from the following card providers:- Mastercard, Visa, Visa Debit and American Express.

Please note, if you make payment by card your details can be saved for future purchases (optional).

We also accept payment by Paypal, simply select Paypal during the checkout phase and you will be redirected to their site where you can login and make payment.

We do not currently offer a next-day delivery service.

However, as we grow and expand this is something we aim to offer our customers in the near future.

Once an order has been placed we cannot add to it or make changes. Simply start a new order if there are any additional items you’d like to purchase.

If you have made a mistake on your order and need to make changes, please contact us at info@scorchcomics.com or using the form below and a member of our team will look into this for you. Please note, we cannot guarantee that an order will be changed.

If you need to cancel your order, please contact us at info@scorchcomics.com or using the form below and a member of our team will look into this for you. Please note, we cannot guarantee that your order can be cancelled.

If you have pre-ordered an item and the order deadline has passed it is highly likely that we have already requested an allocation and made payment with our supplier, in this case the order cannot be cancelled however a member of our team will confirm if this is the case.

Due to a lack of information from our suppliers, we are unable to tell you exactly when a stock item will come back. However, we are looking to implement a notification system in the near future so you can keep up to date!

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Delivery

Shipping rates are calculated based on weight and size and will be shown during check out.

For single comics, we offer postage at cost and this will scale until the standard delivery cost is met.

1 Comic - £1.00

2 Comics - £1.50

3 Comics - £2.00

4 Comics - £2.50

5 Comics - £3.00

6 Comics - £3.50

Standard Delivery - £3.99

Heavy Goods Delivery - £6.99

Very Heavy Goods Delivery - £9.99

International shipping will be calculate based on weight in checkout.

Your delivery charge will be included in your total order cost. If we have to send out multiple packages, we still will only charge you for the initial delivery cost and no further payments will be taken from you.

Once your order has been processed, it will take up to 2 days to deliver. All orders will be sent out via Royal Mail 1st Class post or via 48hour delivery with our courier.

If you have ordered multiple products, they will be sent out individually as and when they’re ready. Please note, you may receive your order across multiple packages.

If an item is a pre-order then we will process your order immediately, however it will not be shipped until the release date. We aim to get these to you on the day of release, however please leave up to 3 days before contacting us if your order has not arrived.

If an item is a back-order then we will process your order immediately, however it will not be shipped until after the release date. Please note, it may take up to an additional week for back-orders to arrive as they were not part of our original supplier allocation so please leave an additional 14 days before contacting us if your order has not arrived.

We ship to the UK and USA currently. We plan to add european shipping in the near future.

Unfortunately, we cannot deliver to PO Box’s. In order to to ensure that your order has been delivered to a safe and secure location we only offer delivery to personal/business addresses. If we find a problem with your address whilst processing your order we will reach out to you by email.

If you are not home when your order is being delivered, Royal Mail or our courier will leave a note/card to say that they’ve visited.

You can either collect from your local post office or organise for a second delivery by following the instructions on the note/card provided

Yes we do! Simply select 'Collect From Store' during-check out.

We will contact you by email when your order is ready for collection.

If your order hasn’t yet arrived this could be for a number of reasons, , please contact us at info@scorchcomics.com or using the form below and a member of our team will look into this for you.

If your order has been marked as delivered or out for delivery, then please leave an additional 3 days before making contact with us.

If an item is a pre-order then we will process your order immediately, however it will not be shipped until the release date. We aim to get these to you on the day of release, however please leave up to 3 days before contacting us if your order has not arrived.

If an item is a back-order then we will process your order immediately, however it will not be shipped until after the release date. Please note, it may take up to an additional week for back-orders to arrive as they were not part of our original supplier allocation so please leave an addition 14 days before contacting us if your order has not arrived.

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Returns

If you’d like to return your order, please contact us using the form below or at returns@scorchcomics.com, please allow 3 to 5 working days for us to get back to you.

From the date of delivery, you have 30 days to return your item. If 30 days have passed, we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

There is often some processing time before a refund is posted. Please check your bank account before contacting us. If you have not received your refund yet, please contact us at info@scorchcomics.com.

To return your product, you should mail your product to: Unit N, The Enterprise Shopping Centre, Station Roundabout Eastbourne, United Kingdom, BN21 1BD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without suitable tracking information.

Please note, we are unable to refund online orders in our store.

If your order is not as described, please contact us using the form below or at returns@scorchcomics.com, please allow 3 to 5 working days for us to get back to you.

From the date of delivery, you have 30 days to return your item. If 30 days have passed, we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

There is often some processing time before a refund is posted. Please check your bank account before contacting us. If you have not received your refund yet, please contact us at info@scorchcomics.com.

To return your product, you should mail your product to: Unit N, The Enterprise Shopping Centre, Station Roundabout Eastbourne, United Kingdom, BN21 1BD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without suitable tracking information.

Please note, we are unable to refund online orders in our store.

If your order has arrived damaged please contact us using the form below or at returns@scorchcomics.com, please allow 3 to 5 working days for us to get back to you.

From the date of delivery, you have 30 days to return your item. If 30 days have passed, we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

There is often some processing time before a refund is posted. Please check your bank account before contacting us. If you have not received your refund yet, please contact us at info@scorchcomics.com.

To return your product, you should mail your product to: Unit N, The Enterprise Shopping Centre, Station Roundabout Eastbourne, United Kingdom, BN21 1BD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, if the mistake was on our part, we will reimburse your postage cost in your final refund amount.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without suitable tracking information.

Please note, we are unable to refund online orders in our store.

If your order has arrived faulty please contact us using the form below or at returns@scorchcomics.com, please allow 3 to 5 working days for us to get back to you.

From the date of delivery, you have 30 days to return your item. If 30 days have passed, we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

There is often some processing time before a refund is posted. Please check your bank account before contacting us. If you have not received your refund yet, please contact us at info@scorchcomics.com.

To return your product, you should mail your product to: Unit N, The Enterprise Shopping Centre, Station Roundabout Eastbourne, United Kingdom, BN21 1BD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, if the mistake was on our part, we will reimburse your postage cost in your final refund amount.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without suitable tracking information.

Please note, we are unable to refund online orders in our store.

If there is a mistake with your order, please contact us using the form below or at returns@scorchcomics.com, please allow 3 to 5 working days for us to get back to you.

From the date of delivery, you have 30 days to return your item. If 30 days have passed, we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

There is often some processing time before a refund is posted. Please check your bank account before contacting us. If you have not received your refund yet, please contact us at info@scorchcomics.com.

To return your product, you should mail your product to: Unit N, The Enterprise Shopping Centre, Station Roundabout Eastbourne, United Kingdom, BN21 1BD

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. However, if the mistake was on our part, we will reimburse your postage cost in your final refund amount.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without suitable tracking information.

Please note, we are unable to refund online orders in our store.

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Account

Creating an account is easy, simply click ‘My Account’ on the top right of the navigation bar and you will be given the option to create an account.

We don’t like to ask for your details up front, we simply require your name, email address and password to register an account with us.

To update your address details, go to the ‘My Account’ section and click ‘View addresses’ from here, you can add your new addresses or manage multiple addresses. If you need to remove an address, simply delete it from the same screen.

We don’t store any of your card details in our database, therefore if you’ve updated your card details please re-enter them the next time you make an order. You will be prompted to save these new card details during the check-out process.

If you are making payment by Paypal you will need to add your new card details to your account before checking out.

If you’re experiencing problems with your account or any other part of our site, please contact us at info@scorchcomics.com or using the form below and one of our staff members will look into this for you.

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Pre-orders & Back-orders

Once you’ve pre-ordered an item, we will send a notification to our supplier asking them to allocate your pre-order to our account. Pre-orders are shipped from the United States and only a specific quantity will come into the UK.

We will always do our best to ensure that your pre-order is sent out on the day of release, however in some cases it may arrive 1 to 2 days later. If your pre-order has not been received within 3 working days of the release date then please contact us using the form below or email us at info@scorchcomics.com.

From time to time our suppliers scheduling and shipping dates can change, be delayed or be cancelled which is out of our control. If the release date of a product changes we will update it on our site as soon as we’re aware. If we cannot fulfil your pre-order we will send you an email as to the reason why and the next steps to process your refund.

On occasion, our supplier may not fulfil our allocation fully leaving us without sufficient stock to supply all of our pre-orders. If this is the case, we will fulfil as many orders as we can in order of purchase date.

We encourage you to get your pre-orders paid for and processed as early as possible in order for us to give advanced notice to our supplier so they can allocate the correct amount of pre-order items.

Once you’ve back-ordered an item, we will send a notification to our supplier asking them to allocate your back-order to our account. Back-orders are shipped from the United States and only a specific quantity will come into the UK, often there is a surplus supply in the UK so your back-order will more than likely be available, however in some circumstances it may never come back into stock.

We will always do our best to ensure that your back-order is sent out on the day of release, however in some cases it may arrive 1 to 2 days later. If your back-order has not been received within 10 working days of the release date then please contact us using the form below or email us at info@scorchcomics.com.

Please note, if we are made aware from our supplier that your back-order will not come back into stock, we will email you as to the reasons why and issue a full refund.

From time to time our suppliers scheduling and shipping dates can change, be delayed or be cancelled which is out of our control. If the release date of a product changes we will update it on our site as soon as we’re aware. If we cannot fulfil your back-order we will send you an email as to the reason why and the next steps to process your refund.

On occasion, our supplier may not fulfil our allocation fully leaving us without sufficient stock to supply all of our back-orders. If this is the case, we will fulfil as many orders as we can in order of purchase date.

We encourage you to get your pre-orders paid for and processed as early as possible in order for us to give advanced notice to our supplier so they can allocate the correct amount of pre-order items. We cannot guarantee that a back-order will come into stock under any circumstance.

We will always do our best to ensure that your pre-order is sent out on the day of release, however in some cases it may arrive 1 to 2 days later. If your subscription has not been received within 3 working days of the release date then please contact us using the form below or email us at info@scorchcomics.com and a member of our team will look into this for you.

We will always try our best to get your back-order to you and in most cases it will arrive around a week after the initial release date.

As back-orders are based on second-allocations and whether more issues are printed we cannot guarantee that a back-order will come into stock under any circumstance.

In order to avoid missing out in the future, subscribe to our newsletter in the footer to see

If you’ve been waiting a while and your back-order still hasn’t arrived, please contact us using the form below or email us at info@scorchcomics.com and a member of our team will look into this for you.

Please note, if we are made aware from our supplier that your back-order will not come back into stock, we will email you as to the reasons why and issue a full refund.

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Subscriptions

Sign up and receive your favourite titles weekly! By signing up for a subscription we will inform you when the latest issues of your favourite series come into store. This will allow you to order your comics up to two months in advance securing yourself an allocation on the initial print run. This is the easiest way to receive your comics without the need to place individual orders every month!

By subscribing to a comic you're not committed to purchasing it and will be given the option to curate your order every month!

If you’ve made a purchase with us before then there is no need for you to set up a separate account. Simply head to a product page or the Subscription Homepage, press ‘Subscribe’ and the title will be added into your subscriptions. To view the titles you have subscribed to, please head over to the ‘My Subscription’ section through your account page or the Subscription Homepage.

If you choose to use a separate email address to manage your subscriptions, then you’re free to sign up for another account.

To start a subscription, there are two routes of access through our system.

Route 1. Search for a title, select any issue from the series. Click the ‘Subscribe’ button on the product page and your subscription is complete! Please note, you may also subscribe from the Series page.

Route 2. Go to the Subscriptions Homepage, select ‘All Subscriptions’. This will show you a list of all titles that have had an issue released in the past 6 months. Here you can filter by publisher and view other issues within the series. Once you’ve made a decision on what titles to subscribe to, simply press ‘Subscribe’!

To view the titles you have subscribed to, please head over to the ‘My Subscriptions’ section through your account page or the Subscription Homepage.

Once here, you will need to make payment, this can be found on the ‘Awaiting Payment’ tab within the ‘My Subscriptions’ section. On setup, we will add any issues that are being released between todays date and the next pre-order deadline. We will also list variant options so you can curate your subscription order. If there are any titles that are unwanted, simply delete them and they will be removed from your subscription order. After your initial order, only new issues from that specific title will be added to your subscription order.

To view the titles you have subscribed to, please head over to the ‘My Subscription’ section through your account page or the Subscription Homepage.

From here, view your ‘Pull List’ and delete any series you no longer wish to subscribe too. Please note, we will not remove any existing items in your ‘Awaiting Payment’ tab and these must deleted manually so please ensure that you go through this thoroughly before making payment.

Please head over to the ‘My Subscription’ section through your account page or the Subscription Homepage.

From here you will be able to make payment. To view details of the issues in your subscription order, please head over to the ‘Awaiting Payment’ tab. From here simply select the payment button and you will be redirected to check-out allowing you to complete and pay for your order.

Please head over to the ‘My Subscription’ section through your account page or the Subscription Homepage.

From here you will be able to see when your next delivery is due and see details about future deliveries. Simply select the ‘Pending Delivery’ tab.

We will always do our best to ensure that your subscription is sent out on the day of release, however in some cases it may arrive 1 to 2 days later. If your subscription has not been received within 3 working days of the release date then please contact us using the form below or email us at subscriptions@scorchcomics.com

In order to guarantee an allocation with our supplier, we must place our order two months before the date of release. This date will be shown on the issues product page, we will also detail this date on the ‘Awaiting Payment’ tab.

Once your order has been processed we cannot make changes to your subscription so please ensure that you thoroughly check the ‘Awaiting Payment’ tab before making payment.

Any issue with the detail ‘Pre-order’ means that the final order deadline is impending soon and payment must be made promptly in order to guarantee us an allocation.

Any issue with the detail ‘Back-order’ means that the final order deadline has passed and that we cannot guarantee an allocation but we will put forward a request to our supplier. It is highly likely that products on back-order will be received, however in some cases only a certain amount of that title come into print and a back-order cannot be fulfilled.

No! You can subscribe to as many or as little titles as you’d like. With postage at cost, this is a perfect opportunity to begin a new subscription!

Unfortunately, once a subscription has been paid for it cannot be cancelled as we would have already put forward an order with our supplier in order for us to receive an allocation on the next print-run.

However, in exceptional circumstances please contact us using the form below or at subscriptions@scorchcomics.com and a member of our team will look into this for you.

Each month we will load all variant covers available to us in your ‘Awaiting Payment’ page. Simply delete the issues you don’t want and leave the variant cover!

On setup, we will add any issues that are being released between todays date and the next pre-order deadline. We will also list variant options so you can curate your subscription order. If there are any titles that are unwanted, simply delete them and they will be removed from your subscription order. After your initial order, only new issues from that specific title will be added to your subscription order.

If any issues are missing or you’d like to see what issues we stock prior to this. Please head to your ‘Pull List’ tab in the ‘My Subscriptions’ section. From here click the ‘View Series’ button below a title and it will take you to a collection of all issues we stock from that title.

Alternatively, you can also access all issues from a series by clicking the series-link on the product page of said title or by going to the ‘All Subscriptions’ page found on the Subscription Homepage.

As it stands, our system is not capable of managing multiple copies of the same title, however during checkout, once in your cart you can modify the quantities here.

Please note, only one issue will show on the ‘Pending Delivery’ tab.

We will always try our best to ensure your order is 100% accurate, however we understand mistakes do happen sometimes. We want you to be happy and understand that if something goes wrong, its our responsibility to make it right!

If you notice an issue with your subscription order, please contact us using the form below or at subscriptions@scorchcomics.com and a member of our team will look into this for immediately.

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CONTACT US


FIND US!

Unit N, The Enterprise Shopping Centre,
Station Roundabout, Eastbourne BN21 1BD

 

RETAIL STORE OPENING HOURS

Monday - 12pm - 5pm
Tues - Fri - 10:30am - 5pm
Saturday - 10:30am - 5pm
Sunday - 12pm - 4pm

Directions